Handle Employee Dispute Resolution – Certification Course
Approx 7 Hours To Complete Handle Employee Dispute Resolution – Certification Course in English Language
Created On Aug 20, 2023
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Edusity Instructor
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Course Requirements
- Corporate knowledge required
Course Description
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.
This will help you know how to:
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls. This course is intended to offer you a general overview of the peer review process. We encourage you to customize the process and its application for their organization.
Course FAQs
Q. How long is my certificate valid for?
A. Your certificate has lifetime validity. It does not expire.
Q. When will I receive my certificate?
A. Once you have completed your course you can immediately log in to your account and download/print your certificate.
Q. How can I pay?
A. Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
Q. Is my payment secure?
A. Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
Q. How do I use Cudoo once I have paid?
A. Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
Course Syllabus
- SESSION ONE: COURSE OVERVIEW
- SESSION TWO: WHAT IS PEER REVIEW?
- SESSION THREE: INITIATING THE PROCESS
- SESSION FOUR: THE PEER REVIEW PANEL
- SESSION FIVE: ASKING QUESTIONS
- SESSION SIX: THE PEER REVIEW PROCESS
- SESSION SEVEN: PANEL WALK THROUGH
- SESSION EIGHT: WHY DOES THE PROCESS FAIL?
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