Customer Relationship Management Course Online
Approx 9 Hours To Complete Customer Relationship Management Course Online in English Language
Created On Aug 20, 2023
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Edusity Instructor
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Course Requirements
- None/No previous knowledge required.
Course Description
This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.
Course FAQs
Q. How long is my certificate valid for?
A. Your certificate has lifetime validity. It does not expire.
Q. When will I receive my certificate?
A. Once you have completed your course you can immediately log in to your account and download/print your certificate.
Q. How can I pay?
A. Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
Q. Is my payment secure?
A. Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
Q. How do I use Cudoo once I have paid?
A. Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
Course Syllabus
- SESSION ONE: COURSE OVERVIEW
- SESSION TWO: CUSTOMER RELATIONSHIP MANAGEMENT
- SESSION THREE: WHAT CRM IS AND WHO IT SERVES
- SESSION FOUR: CHECKLIST FOR SUCCESS
- SESSION FIVE: REQUIREMENT DRIVEN PRODUCT SELECTION
- SESSION SIX: CONSIDERATIONS IN TOOL SELECTION
- SESSION SEVEN: STRATEGIES FOR CUSTOMER RETENTION
- SESSION EIGHT: BUILDING THE FUTURE
- SESSION NINE: HOMEGROWN VS. APPLICATION SERVICE PROVIDER
- SESSION TEN: THE DEVELOPMENT TEAM
- SESSION ELEVEN: EVALUATING AND REVIEWING YOUR PROGRAM
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