Customer Service Course Online
Approx 15 Hours To Complete Customer Service Course Online in English Language
Created On Aug 20, 2023
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Edusity Instructor
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Course Requirements
- None/No previous knowledge required.
Course Description
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Specific learning objectives include:
Course FAQs
Q. How long is my certificate valid for?
A. Your certificate has lifetime validity. It does not expire.
Q. When will I receive my certificate?
A. Once you have completed your course you can immediately log in to your account and download/print your certificate.
Q. How can I pay?
A. Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
Q. Is my payment secure?
A. Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
Q. How do I use Cudoo once I have paid?
A. Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
Course Syllabus
- SESSION FOUR: MEETING EXPECTATIONS
- SESSION EIGHT: THE THIRD CRITICAL ELEMENT – GIVEN LIFE BY THE EMPLOYEES
- SESSION FOURTEEN: THE FOURTH CRITICAL ELEMENT – BE A PROBLEM SOLVER
- SESSION FIVE: PRE-ASSIGNMENT REVIEW
- SESSION SIX: SETTING GOALS
- SESSION SEVEN: THE SECOND CRITICAL ELEMENT – DEFINED IN YOUR ORGANIZATION
- SESSION NINE: COMMUNICATION SKILLS
- SESSION TEN: TELEPHONE TECHNIQUES
- SESSION ELEVEN: DEALING WITH DIFFICULT CUSTOMERS
- SESSION TWELVE: DEALING WITH CHALLENGES ASSERTIVELY
- SESSION THIRTEEN: DEALING WITH DIFFICULT PEOPLE
- SESSION FIFTEEN: SEVEN STEPS TO CUSTOMER PROBLEM SOLVING
- SESSION SIXTEEN: THE FIFTH CRITICAL ELEMENT – MEASURE IT
- SESSION SEVENTEEN: THE SIXTH CRITICAL ELEMENT – REINFORCE IT.
- SESSION EIGHTEEN: DEALING WITH STRESS
- SESSION ONE: COURSE OVERVIEW
- SESSION TWO: WHAT IS CUSTOMER SERVICE?
- SESSION THREE: WHO ARE YOUR CUSTOMERS?
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