Call Center Training Course
Approx 10 Hours To Complete Call Center Training Course in English Language
Created On Aug 20, 2023
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Edusity Instructor
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Course Requirements
- Communication Skills
Course Description
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help dramatically improve those skills. Improve your phone skills to increase your confidence, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees with reduced turnover will produce happier customers and better retention.
Learn the skills to improve productivity and performance, helping you to produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make you reach your potential, and to keep your skill-set at a high level.
Course FAQs
Q. When will I receive my certificate?
A. Once you have completed your course you can immediately log in to your account and download/print your certificate.
Q. How long is my certificate valid for?
A. Your certificate has lifetime validity. It does not expire.
Q. How can I pay?
A. Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
Q. Is my payment secure?
A. Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
Q. How do I use Cudoo once I have paid?
A. Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
Course Syllabus
- MODULE SEVEN: TYPES OF QUESTIONS
- MODULE EIGHT: BENCHMARKING
- MODULE ONE: GETTING STARTED
- MODULE TWO: THE BASICS (I)
- MODULE THREE: THE BASICS (II)
- MODULE FOUR:PHONE ETIQUETTE
- MODULE FIVE: TOOLS
- MODULE SIX: SPEAKING LIKE A STAR
- MODULE NINE: GOAL SETTING
- MODULE TEN: KEY STEPS
- MODULE ELEVEN: CLOSING
- MODULE TWELVE: WRAPPING UP
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