Dealing With Difficult Customers Course
Approx 10 Hours To Complete Dealing With Difficult Customers Course in English Language
Created On Aug 20, 2023
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Edusity Instructor
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Course Requirements
- None/No previous knowledge required.
Course Description
Customer service roles are key positions in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation not only satisfied but in a very positive place.
With The Handing A Difficult Customer course, discover how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company's reputation for the better. Get a new perspective on how to react to negative customers and move the customer to a happy, returning customer.
Course FAQs
Q. When will I receive my certificate?
A. Once you have completed your course you can immediately log in to your account and download/print your certificate.
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A. Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
Q. Is my payment secure?
A. Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
Q. How do I use Cudoo once I have paid?
A. Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
Q. How long is my certificate valid for?
A. Your certificate has lifetime validity. It does not expire.
Course Syllabus
- MODULE ONE: GETTING STARTED
- MODULE ONE: THE RIGHT ATTITUDE STARTS WITH YOU
- MODULE THREE: STRESS MANAGEMENT (INTERNAL STRESSORS)
- MODULE FOUR: STRESS MANAGEMENT (EXTERNAL STRESSORS)
- MODULE FIVE: TRANSACTIONAL ANALYSIS
- MODULE SIX: WHY ARE SOME CUSTOMERS DIFFICULT
- MODULE SEVEN: DEALING WITH THE CUSTOMER OVER THE PHONE
- MODULE EIGHT: DEALING WITH THE CUSTOMER IN PERSON
- MODULE NINE: SENSITIVITY IN DEALING WITH CUSTOMERS
- MODULE TEN: SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER
- MODULE ELEVEN: FOLLOWING UP WITH A CUSTOMER ONCE YOU HAVE ADDRESSED THEIR ISSUE
- MODULE TWELVE: WRAPPING UP
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